Terms of service
General Terms and Conditions (GTC) – great-taste.ch
1 Scope
The online shop great-taste.ch is operated by F&B Affairs AG, Goldbrunnenstrasse 139, 8055 Zürich, Switzerland (hereinafter «F&B Affairs»). These GTC apply to all orders placed via great-taste.ch. Deviating terms of the customer are not recognised.
2 Consent and amendments
2.1 Before the order is submitted, the ordering process expressly refers to these GTC and displays a link to them. By submitting the order, the customer accepts the GTC in the version applicable at that time.
2.2 F&B Affairs may amend these GTC at any time. An order is governed by the version published on great-taste.ch at the time the order is placed.
3 Offer and conclusion of contract
3.1 The offers in the online shop are non-binding and are valid for as long as they are visible in the online shop. Wines are only available in limited quantities; changes of vintage are reserved.
3.2 By submitting the order, the customer makes a binding offer and confirms that the information provided is complete and correct. The contract is concluded upon the order confirmation sent by F&B Affairs by email.
3.3 Orders are binding upon receipt of the order confirmation. The customer may return new, unopened and undamaged goods in their original packaging within 14 days of delivery without giving reasons. The return must be notified in advance by email to info@fbaffairs.ch. The deadline is met if the goods are handed over to Swiss Post within 14 days. The customer bears the cost and risk of the return shipment; no restocking fee is charged. Excluded are opened or partly consumed food and beverages, individually assembled or personalised products and gift vouchers. Exchanges are not possible. F&B Affairs will refund the purchase price of the returned goods within 7 days of receiving and checking the return, in accordance with section 8; original shipping costs are not refunded. The rights in the event of defective or incorrect delivery pursuant to section 7 are reserved.
4 Minimum age
Alcoholic beverages are only sold to persons aged 18 or over. By placing the order, the customer confirms that they have reached this age. F&B Affairs may verify the customer's age when the order is placed or upon delivery and may cancel orders without valid proof of age.
5 Prices, payment and vouchers
5.1 All prices are stated in Swiss francs (CHF) including VAT. The price at the time of the order is decisive. Shipping costs are set out under «Shipping costs and delivery information» and are shown in the shopping basket before the order is submitted.
5.2 Payment can be made by credit card, Shop Pay, TWINT, Klarna or PayPal, as displayed at checkout. Payment is charged when the order is placed. F&B Affairs does not charge any payment fees. Additional services of the payment providers, such as payment by instalments, are subject to their terms and any fees they charge.
5.3 Gift vouchers are valid for 5 years from the date of issue and are not redeemable for cash. Discount codes are valid for the stated promotional period and cannot be combined with other discounts.
6 Delivery
6.1 Deliveries are made exclusively to Switzerland and Liechtenstein, by Swiss Post and according to the shipping method selected at checkout. Orders are generally dispatched on the same working day and delivered within 2 to 3 working days. Delivery times are indicative.
6.2 In the event of delays, F&B Affairs will inform the customer; claims for damages are excluded. If delivery is delayed by more than 30 days, the customer may withdraw from the contract.
6.3 If an ordered product is not available, the customer will be informed and the amount paid will be refunded in accordance with section 8. Partial deliveries are permitted; they do not result in additional shipping costs for the customer.
6.4 Benefit and risk pass to the customer when the goods are handed over to Swiss Post. Transport damage reported in due time in accordance with section 7.1 will nevertheless be replaced free of charge by F&B Affairs.
7 Inspection and defects
7.1 The customer shall inspect the delivery immediately upon receipt. Transport damage, incorrect and incomplete deliveries and other visible defects must be reported by email to info@fbaffairs.ch within 5 calendar days of delivery, with photos of the goods and the packaging. Defects that only become apparent later must be reported immediately upon discovery. If defects are not reported in due time, the goods shall be deemed accepted with regard to those defects.
7.2 In the case of justified complaints, F&B Affairs will deliver a replacement where possible; if this is not possible, the purchase price will be refunded in accordance with section 8. F&B Affairs will decide on a case-by-case basis whether the goods complained about must be returned.
7.3 F&B Affairs will replace wines with a detectable cork taint within 2 years of the date of purchase with the same wine or, if this is no longer available, by refunding the purchase price. Wines that have exceeded the recommended drinking window are excluded.
8 Refunds
Refunds are made via the payment method used for the order or, if this is not possible, by bank transfer, within 14 days at the latest.
9 Liability
F&B Affairs is liable in accordance with the statutory provisions. Liability for slight negligence and for indirect and consequential damage is excluded to the extent permitted by law. Mandatory statutory liability remains reserved, in particular for personal injury and under the Product Liability Act.
10 Data protection
F&B Affairs processes personal data in accordance with its privacy policy, which is available on great-taste.ch.
11 Final provisions
11.1 These GTC are available in German and English. In the event of any discrepancies or inconsistencies between the versions, the German version alone shall prevail.
11.2 Should any provision of these GTC be invalid, the remaining provisions shall remain valid.
11.3 Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For claims brought by consumers, the place of jurisdiction is their place of residence or Zürich; in all other cases, Zürich is the exclusive place of jurisdiction. Mandatory provisions for the protection of consumers remain reserved.