Refund policy

Right of return (14 days)

Orders are binding upon receipt of the order confirmation. You can return goods within 14 days of delivery without giving reasons, provided they are new, unopened, undamaged and in their original packaging. The deadline is met if you hand the goods over to Swiss Post within 14 days.

How it works: First notify us of the return by email to info@fbaffairs.ch, stating your order number. Then send the goods to F&B Affairs AG, Goldbrunnenstrasse 139, 8055 Zürich. You bear the cost and risk of the return shipment; we recommend a trackable service. We do not charge a restocking fee.

Exchanges are not possible. If you would like a different item, return the goods and place a new order.

Excluded are opened or partly consumed food and beverages, individually assembled or personalised gifts (e.g. custom corporate gifts) and gift vouchers.

Once we have received and checked the return, we will refund the purchase price of the returned goods within 7 days. Original shipping costs are not refunded.

Complaints

Please inspect your delivery immediately upon receipt. Transport damage, incorrect and incomplete deliveries and other visible defects must be reported by email to info@fbaffairs.ch within 5 calendar days of delivery, with photos of the goods and the packaging. Defects that only become apparent later must be reported immediately upon discovery.

In the case of justified complaints, we will deliver a replacement where possible; if this is not possible, we will refund the purchase price. We will let you know on a case-by-case basis whether the goods complained about must be returned.

Wines with cork taint

We will replace wines with a detectable cork taint within 2 years of the date of purchase with the same wine or, if this is no longer available, by refunding the purchase price. Wines that have exceeded the recommended drinking window are excluded.

Refunds

Refunds are made via the payment method used for the order or, if this is not possible, by bank transfer, within 14 days at the latest.

In all other respects, our GTC apply.